Complaint procedure notice- Iowa

Question or complaint?

There may be times when you have a question regarding your electric service or the bill you receive from MiEnergy Cooperative. Or maybe you have a complaint; if so, we would like to know.

You can contact us:

Visit our office at 24049 State Highway 9, Cresco, Iowa

Mail: PO Box 90, Cresco, Iowa

Call: (800) 432-2285

Or email our office.

If your compliant is related to MiEnergy Cooperative's service rather than its rates, and MiEnergy does not solve your complaint, you may request assistance from the Iowa Utilities Board:

Mail: 1375 E. Court Avenue, Room 69, Des Moines, Iowa 50319-0069

Call: (877) 565-4450 or (515) 725-7321

Email: customer@iub.iowa.gov